Frequently Asked Questions

You are encouraged to watch the Demo. Register your details and get access to the demonstration video. If you are interested in progressing, you can either Subscribe Now or request for us to contact you. We are more than happy to answer your questions. If you would like additional information, a Teams Meeting can be scheduled and one of our consultants will provide additional information.

Upon payment of your subscription, access will be provided via email. You will be provided support to ensure your organisation is setup and Sherm is configured to meet your requirements.

When you commence your subscription with Sherm you are provided with initial training during the setup and configuration.

Once the initial training is completed and your system is ready for use, you will have access to training videos, the User Manual, Tech Support and the online Help Features.

After the initial training is completed and more training is needed, this service is provided at an extra cost.

Technical support is inbuilt within the application, and these can be sent through at any time. Additionally, each page in Sherm has a Help Feature that provides an explanation of what can be undertaken on this page and its interaction with other pages.

The Documentation Templates are to be used by your organisation to develop your HSEQ Management System procedures. These procedures provide you with the functionality in Sherm. These documents are updated when changes are made to the application.

Sherm Updates are provided on a regular basis when changes in Sherm have been undertaken by the development team. Instruction is provided on what is required to be updated your end.  

Direct emails can also be sent to [email protected]

Once you have completed Registration and set up payment details, you will be emailed directly with your login credentials. So, hey no more than a few minutes really. 

You are emailed the Configuration and Setup Manual upon subscribing to Sherm. By following this manual, you should have the setup completed to suit your organisational requirements. If you would like service completed on your behalf, please advise us so that resources can be allocated.

We provide import functions for Employees, Plant Register, Chemical Register, Incident Register, Hazard Register, Risk and Opportunity Register and mailing out insurances to your registered stakeholders from the Site Master.  We have developed API’s specifically to meet client requirements and also with Xero.

The simple answer to this is “Yes”.

Sherm Registers > Contractor / Supplier enables the adding of Employees. Those contractor employees are managed as per the organisation employees in such that you can schedule training and competency assessment tests (CAT), maintain licences and certificates. When you assign the User Role, this will determine the access rights and permissions granted to the contractor worker.

Access rights and permissions are determined by you during configuration. Manage User Roles is set up and managed in Sherm > People > User Management.  Each worker is assigned a User Role. You have the flexibility to have as many User Roles as required by your organisation and you can edit these should you want to enable or remove access permissions. Once a change is made, the updated User Role is active for the relevant workers when they next login to Sherm.

The overall Security of Sherm Software is extremely high! Sherm is hosted on private dedicated servers with the highest level of security hosted by Web Hoster. With daily backups undertaken, firewalls and a 99.9% service level guarantee you can be assured your information is always maintained in a safe, secured, and private environment.

Sherm is used across multiple industry sectors – please review Our Clients where we have provided Case Studies of a sample of clients across different industries. Because Sherm is designed from International Standards the application is flexible and customisable to suit any organisation in any country.

Sherm has been designed to suit all business types and sizes to help them manage risk, compliance, improvements and just about anything that we think is worthy of being implemented. Over the last 12 years the strength in Sherm has come from our customer base. We take what you say seriously. One client stated it would be great if Sherm could send off insurances to the companies they contract with. This had never been thought of and it was an improvement that suits all clients. Within a week, the feature was developed, deployed and ready to be utilised by all clients. We continue our development based upon client needs and our assessment making process for the betterment of all clients.

The mobile application is accessible in both Goggle Play and iTunes Store. There are no additional costs. The same username and password are used to access the Mobile App and the user can set up either touch ID or facial recognition. Option is theirs and theirs alone. Workers can Report Hazards, Report Incidents, Raise Issues, complete Workplace Inspections, Training, Competency Assessment Test, add and update their licences and Certificates, keep their Emergency Contact details update to date along with the other personal details. Notifications can be pushed from the Web App and received also to the Mobile App.

Sherm can do so much for your business operations in terms of administration management, assigning of accountability and tasks to people, useful reminders, and rescheduling capability. It is what will give you a competitive edge and help keep you out of strife.

From a successful implementation, you will enjoy and benefit from the efficiencies of Sherm taking your organisation to informed and participative culture that will directly increase productivity due to reduced ‘administration’, increased proactive reporting from workers, new ideas and improvements for changes and consistency of approach to meet the standards set. Improved data management and increased accountability all contribute to significant business improvement and often demonstrated by our clients to show commercial advantage in the tender application process. What are you waiting for? We are looking forward to you joining us on our journey.

Book a Demo Today